loadingradar.blogg.se - Surface pro 3 turns off when unplugged

This option can delete personal data (You can choose Keep my files or Remove everything). This option uses the devices Hard Drive Partition to reimage the device. If there is an issue with Windows itself, the issue may still occur after a Fresh Start. You will need to reinstall desktop programs.įresh Start also ensures you have has all available updates once complete. You will not lose any files or personal information. If the steps above does not let your device run on battery power, a reset is needed before sending it in for replacement.įresh Start is the least intrusive form of reset. Press and hold down the power button until your Surface restarts and you see the Windows logo screen (about 20 seconds), then release the power button. If that doesn't work, here's how to make sure your Surface turns off completely:

Press and release the power button to turn your Surface back on.

Press and hold the power button until the screen turns off (about 10 seconds), then release the power button.

Run Surface Diagnostic Toolkit and make sure to complete the tasks.

Please restart your device to apply the updates. Go to Settings > Update & Security > Windows Update > Check for Updates More info at Surface battery won’t charge. From the Action menu, select Scan for hardware changes. Note: For Surface Book devices there will be two battery drivers to uninstall.ģ. Double-tap or double-click Microsoft Surface ACPI-Compliant Control Method Battery, select the Driver tab, and select Uninstall > OK. From Device Manager, expand the Batteries category.Ģ. If it still turns off, please remove and reinstall the battery driver.ġ.Leave it for at least an hour and check if the same thing happens when you unplug it. You may also try turning the connector overĪnd plugging into the device from a different orientation. Try plugging it back to the device's charging port. Wipe the pins on the power connector with a soft, dry, lint-free cloth. Please disconnect the charger, check for any damage or debris.Let's further isolate the issue if it is the charger or device. Based on what you mentioned, it seems that the device is experiencing battery issues and the device may need to be replaced. Thanks for taking the time to let us know about this andĪllowing us to help you out.

We are sorry to learn that your Surface Pro 6 immediately turns off when you unplug its charger.

Thanks for reaching out to Microsoft Community and posting your concerns.